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With Great Data, comes Great Responsibility

Personal data is a big thing, particularly when you are the custodian of a lot of it, we take that very seriously.

ISO 27001 and 9001

Highly

Secure

99.99% 

Uptime

Safe & Secure Guest WiFi - POPIA compliant

Compliantly Collect
First Party Data on
Auto-Pilot

Empower Compliance with Data Privacy Laws Worldwide. Purple's Captive Portal Offers Unmatched Flexibility for Implementing Necessary Conditions, Opt-In or Opt-Out Choices, and Custom Data Fields to Meet Global Data Protection Requirements

Data & Data Security

Data in Transit

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  • All public portals and websites use TLS encryption.

  • TLS 1.2 minimum supported.

  • Regular review of TLS ciphers.

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DNS Data

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  • Collects domain lookup data via WebTitan.

  • Logged against venue's IP.

  • Not traceable to individual users.

Webhooks

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  • Real-time data export triggers.

  • HTTPS POST to user-defined endpoint.

Data Sovereignty

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  • Data stored in three GCP locations.

  • Compliant with regional data storage laws.

Data Reset

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  • Hosted on Google Cloud (GCP) or Amazon Web Services (AWS).

  • Data disks encrypted (AES-256).

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Location-Based Services

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  • Passive collection of device data.

  • MAC address, RSSI, date/time recorded.

  • Location coordinates with right hardware.

Personal Identifiable Information

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  • Data varies by configuration.

  • Encrypted and stored in three locations.

  • PII data retention of 13 months of inactivity.

Data Retention

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  • User data anonymized after 13 months of inactivity.

  • Non-identifiable information retained.

  • Raw data discarded sooner if needed.

Data Protection
  • Compliant with EU's GDPR.

  • Clear data purposes and rights in EULA and privacy policy.

  • Separate active opt-in for EU marketing consents.

  • Users can view, modify, or delete data.

  • Purple Data Protection Officer for queries.

Connectors

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  • Third-party integrations for CRM data.

  • Connector connection/session data encrypted.

Payments

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  • No handling or storing of financial data.

  • Payments via Stripe, PCI-DSS compliant.

Data Storage and Backup
 

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  • Databases replicated with real-time backups.

Captive Portal
  • Stores device MAC, user agent, AP MAC.

  • User data stored based on login method.

  • Data secured via TLS in transit.

  • RADIUS accounting for network metrics.​

API

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  • RESTful API for extracting user data.

  • Encrypted with HTTPS, requests signed.

ISO Compliance

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  • ISO 9001 for business practice.

  • ISO 27001 for data security.

  • Audited annually.

Data Ownership/
Controller

 

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  • Customers share data ownership.

  • Joint Controller with Purple & Flow.

  • Data treated per local legislation.

Application Components

Captive Portal

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  • Configurable splash page.

  • T&Cs acceptance required.

  • OAuth access via social media.

Location/Presence Data Collection

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  • Collects MAC addresses and RSSI.

  • Coordinates with the right hardware.

  • Location data linked to WiFi users.

Customer Portal

 

 

  • User account hierarchy.

  • Password policies and rotation.

  • Secure access control.

Radius

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  • Authentication required for all traffic.

  • One-time password for security.

Personnel Management,
Procedures, and Policies

Staff Access

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  • Limited access to key staff.

  • Contractors strictly prohibited from live data.

Incident Response

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  • Security Incident Reporting Policy.

  • Data protection contacts notified.

  • Clear staff termination procedure.

Development and Testing

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  • Secure development policy.

  • Code review, testing, and QA.

Releases

 

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  • Weekly deployments for maintenance.

  • Large releases on a quarterly basis.

Threat Management

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  • Monthly automated tests.

  • Weekly software patches.

  • Third-party penetration test annually.

Flow Networks Logo

Maximising Business Success

Flow is a Prefered Purple Partner
Friendly WiFi Approved Provider
CNN Hospitality Partner Program
Find us here
Cape Town Office

18a St Quinton Road 

Gardens, Cape Town

Western Cape

South Africa

8001.

Durban Office

521 Kassier Road

Unit 109

Summerveld, Durban

Kwazulu Natal

South Africa

Contact us

General Inquiries:

Main Line: +27 31 941 5229
Durban: +27 62 504 6273

Cape Town: +27 79 366 7766

Support:
support@flowhq.global

Customer Care:
info@flowhq.global

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